Captrad Limited

Privacy Policy

Website privacy notice - updated 25 August 2026

This notice explains how Captrad Limited handles personal information provided through this website. Captrad Limited is the controller for the information collected through the enquiry and brochure-request forms.

Information we collect

When you submit an enquiry or request product information, we collect the details you provide: your name, business name where supplied, email address, telephone number and the content of your message. We also process basic technical and security information generated by the website and its hosting environment, including IP address and request logs, to protect the site and prevent spam or misuse.

How we use your information

We use enquiry information to respond to you, provide the requested brochure or product information, prepare quotations, manage customer-service records and protect the website from abuse. We rely on your request and Captrad’s legitimate interests in operating and securing its business communications. We do not sell personal information.

Who receives your information

Enquiries are sent to Captrad’s sales team at sales@captrad.com. Information may also be processed by hosting, email and IT service providers that support this website and Captrad’s communications, acting under appropriate contractual or legal safeguards.

Retention

We keep enquiry and customer-service records only for as long as reasonably necessary to respond to the request, manage the business relationship, meet accounting or legal obligations, and resolve any related query or dispute. Security logs are retained for the period needed to protect the service and investigate suspicious activity.

Your rights

Subject to applicable law, you may request access to, correction of or deletion of your personal information, or object to or restrict certain processing. To make a request, email sales@captrad.com. You also have the right to raise a concern with the Information Commissioner’s Office.

Cookies and external links

With your permission, we use Google Analytics and Google advertising tags to understand website use and measure marketing effectiveness. You can accept or reject these optional cookies using the cookie banner; rejecting them does not affect the website’s essential functions. Essential hosting and security logs may still be generated. Links to third-party websites, including the Captrad shop and social-media platforms, are governed by the privacy notices of those services.

Changes to this notice

We may update this notice when the website or the way we process personal information changes. The latest version will always be published on this page.